Service & Support
We provide technical training service for all the led video walls we sell.
We have sound training system to provide the free training for the buyer. After the systematic training, so that the buyer can operate the system skilled and be able to handle some of the basic fault.
We which contains the operation and maintenance training of the led displays in the factory. All operation manual, software, test reports are available. Any associated CAD drawing on how to fix up the display and some other expert suggestion will be provided. If need,we can send our engineer to your side for instruction, and clients should pay the cost about engineer’s trip.
On the other hand,you can send your engineers to our factory for one week free of charge training. Including soft operation,installation,LED parameter configuration,basic repairing and so on.
Be carried out in the company, the main details included:
Basic knowledge of computer
Led screen basic working principle
Operating procedures and management systems
Daily system maintenance and safety precautions
The engineers will conduct on-site the buyer and technical personnel training, teaching display system operation, maintenance and what they should do, to enable operators to master the operation of methods and techniques to ensure the safe operation of the normal after the completion of master plans for various emergency. The opening of the relevant steps, operation and other related technology.
The main content is included:
System Software Installation
Daily maintenance of displayed information
To deal with the simple software failure
To deal with the simple hardware failure
Training place at the construction site, training content together with the system installation and debugging, the system operator to participate in system installation and debugging of hardware and software.
The other related parts
- Computer hardware and operating system knowledge. Such as: the choice of graphics cards and motherboards, the operating system.
- Common understanding of interface. Eg: COM DVI VGA PCI RJ45.
3. System cards, power lines and signal lines and the connections Notes. eg: Power, distribution box, control distance etc.
4. Distribution box configuration and usage.
5. The working principle of the screen. eg: Synchronous, asynchronous, constant current, constant voltage, the module cabinet structure.